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File or Track a Claim
Continue filing saved claim
Device make/manufacturer, model, and IMEI number
Account holder contact information
Details about what happened to your device
Deductible payment (if applicable)
Manage your claims on the go with Xfinity Mobile Care app
Download now to unlock your benefits!
If your device is eligible for in-store repair, you'll be able to schedule an appointment for your nearest repair location once your claim is approved.
Once your claim is approved, we'll mail you a reconditioned replacement device of like type and quality.
Upon a claim approval, the device will be repaired with reconditioned parts or replaced with a reconditioned device of like kind and quality. In the event that a reconditioned one isn't available, it'll be replaced with a new model of like kind and quality.
File, continue, or track a claimfor your mobile device.
Enter the phone number and date of incident for the device in which you'd like to file a claim.
Required field: Enter your ZIP code from your claim
Date of Incident
Date of Incident is Required
Note: Once submitted, this date cannot be changed.
Required field: IMEI Number of Claimed Device
Unfortunately, the IMEI number entered does not match our records. Please try again.
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